Privacy Policy

1. Aim of the Policy

This policy reflects the Lévis Centre des congrès’s commitment to data safety and the protection of personal and confidential information.

Lévis Centre des congrès (hereinafter LCC) is a private company subject to, namely, the Act respecting the protection of personal information in the private sector (CQLR, c. A-2.1), and the Act to establish a legal framework for information technology (CQLR, c. C-1.1).

2. Stances of the Policy

2.1 Protection of Personal and Confidential Information

Concerned with the privacy and the personal and confidential information it collects and stores, LCC commits to following the provisions, values, and fundamental principles established by applicable legislation. It ensures to implement the necessary measures to guarantee transparency and respect for the confidentiality of the information provided to obtain the desired services.

2.2 Safety of the Information

LCC commits to implement a set of technological, organisational, human, legal, and ethical measures to ensure the safety of information, including but not limited to:

• Accessibility of information, which must be available at the time and in the format requested by authorized persons

• The integrity of information, ensuring it remains unaltered or destroyed without authorization and in accordance with LCC’s retention schedule, and that the storage medium provides the necessary stability and durability

• The confidentiality of information by limiting its disclosure to authorized persons only

• Identification and authentication to confirm, when required, the identity of a person or the identification of a document or device

• Irrevocability to ensure that actions, exchanges, or documents are unquestionable and clearly traceable to the entity that generated them

• Compliance with the legal, regulatory, or business requirements to which LCC is subject.

3. Definitions

3.1 Personal Information

All information regarding an individual that allows them to be identified, except as provided for by applicable legislation. This information may be personal, such as address, telephone number, health status, lifestyle habits, or financial situation.

3.2 Confidential Information

Any information pertaining to a building or legal entity that its author or owner deems as confidential, whether financial, commercial, or strategic in nature, unless applicable public sector laws allow for disclosure of this information held by LCC.

3.3 Safety of the Information

Protection consisting of all safety measures implemented to preserve the confidentiality, integrity, and accessibility of information held by LCC, based on the sensitivity and value of that information, the risks to which it is exposed, and the obligations to which it is subject.

4. Consent, Collection and Retention of Personal and Confidential Information

4.1 Consent and Means of Collection

LCC’s collection of information is carried out with transparency and with the free and clear consent of the user, and only when required in the context of the requested service. In accordance with applicable laws, when collecting personal and confidential information, LCC clearly indicates the reasons for its collection and obtains the user's consent before use. LCC must obtain a new consent to use previously collected information for other purposes.

LCC will not directly offer services or activities of any kind to minors. In the case of family activities, personal information is collected with the parents or with the consent of parents or guardians. Collection is carried out notably through forms, the website, telephone conversations, opinion polls, or questionnaires.

4.2 Collected Information

Depending on the service on offer, LCC may collect and retain one or more of the following: surname, first name, mailing address, email address, telephone numbers, fax number, date of birth. Information on cultural activities, hobbies, and family status may also be collected and retained.

When you provide personal information to LCC for services offered on its website, you consent to the collection, disclosure, and retention of said information by LCC, its suppliers, service providers, and business partners. LCC’s suppliers, service providers, and business partners are required to comply with all applicable laws, regulations, and directives governing the collection, disclosure, use, retention, and management of confidential information.

4.3 Collection of Technical Information when using the Website or Online Services

LCC collects technical information such as IP addresses, visited web pages, requests, date and time of connection, type of browser, computer operating system, or domain name from which the connection to www.centrecongreslevis.com was made.

LCC’s website uses Cookies, which are small data files stored on your browser when you visit a website. Your browser then returns the Cookie to the domain where it was sent. Cookies transmit behavioural data about visitors to LCC’s website, enabling LCC to personalize content and enhance its website.

Please note that the configuration of the website that sends a cookie determines the period during which this cookie will be stored on your computer. If you are unsure about the use of cookies, consult the appropriate help sections of your browser to learn how to disable them. Please note that some website features may be inaccessible without cookies.

4.4 Information Regarding Google Analytics

Cookie data is transferred to Google to produce reports, analyse usage, and enhance the online experience of visitors. This website uses many features of Google Analytics, with specific Cookies, which allow LCC to combine visit statistics of this website with other data in its possession. The implementation of Google Analytics includes the following features: retargeting, generating reports on Display Network impressions, generating reports and statistics on demographic data and interests, and tracking with the DoubleClick services Cookie. These features allow Google Analytics to collect and gather data via Google advertising Cookies and anonymous identifiers. You may disable these features when visiting this website or by downloading this extension.

4.5. Information Regarding Social Media and Advertising Agencies

LCC shares information about its website’s use with some partners, social media, and advertising agencies, who can then combine this information with the information you provided them, or that they collected during your use of their services. This allows them to provide you with personalized advertisements based on your interests (retargeting) and specific information (gender, age group, interests, etc.).

4.6. Purpose of the Collection of Information

LCC collects and retains personal and confidential information to provide a safe, personalized service to users, in accordance with applicable laws and the City of Lévis’s safety regulations. LCC will use personal, confidential, or technical information for the following purposes:

• Verify the user’s identity

• Safeguard the user and LCC against fraud

• Produce statistics

• Enhance services on offer

• Target advertisement according to your interests

• Promote and advertise the Lévis area around the world, and personalize the website

• Conduct studies and research on the tourism industry, and validate marketing strategies

• Contact contests or draws winners

• Mail or email e-newsletters, guides, and brochures

• Broadcast upcoming events, and send invites

5. Safety of the Information

LCC uses information technology primarily to support its business processes and to provide services in accordance with its service statement. All collected personal and confidential information is retained in a safe and secure environment in accordance with the City of Lévis’s policy. Staff members and their representatives are required to respect the confidentiality of information. LCC applies appropriate, necessary, and useful security and access management measures based on the sensitivity level of the information being processed. Only those needing access to the information for their duties may do so. LCC adopts technological innovations to safeguard the confidentiality, integrity, and availability of transactions and information across all service delivery modes.

6. Liability of the User

The user is liable for the information they send to LCC and for maintaining the confidentiality of their identification and authentication details (user code, access code, password, access card, etc.). LCC cannot be held liable for any unauthorized use caused by the user.

The user must also ensure that the system or equipment they use to transmit or receive information from LCC is sufficiently secure and uses vigilance. LCC cannot be held liable for unauthorized access to information resulting from negligence or vulnerabilities in the user's equipment or system.

7. Incident Reporting

LCC is committed to informing users in the event of an incident affecting the protection of personal information.

8. Links to other Sites

The LCC website provides hyperlinks to other sites. Information exchanged on these sites is not subject to this privacy and security policy, but to the external site's policy. LCC cannot be held liable for the content of these sites and does not endorse them. LCC cannot be held liable for damages of any kind arising from browsing or using these sites.